Reviews from our customers

Average review by our customers

5.0
Rated 5.0 out of 5
5.0 / 5 Star from 80 reviews
5 star95%
4 star5%
3 star0%
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1 star0%

Great planning

Rated 5.0 out of 5
22. June 2022

We have returned safely to Germany. Unfortunately, we have not yet been able to do a proper review as we returned to work the very next day.

However, I would like to take this opportunity to thank you for the uncomplicated and good planning of the trip. We were very happy that Mr. Boyn recommended the cruise to the southern islands. We really liked the ship, the crew, the nature of the tours and the lack of civilization.

The guide gave us a very good introduction to the flora and fauna and the snorkeling tours were very diverse.

We were able to enjoy our stays on the islands as all the excursions were carried out without any complications. If I had to single out one tour in particular, I would choose Los Tuneles on Isabela.

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Ivette

Definitely again with Galapagos PRO

Rated 5.0 out of 5
21. June 2022

I booked a four-week individual trip with Galapagos Pro as a solo traveler. I spent two weeks traveling through Ecuador alone by public bus and then two weeks on the Galapagos Islands. I booked the trip very spontaneously, which worked really well and I was very well supported. The travel planning was very flexible. The staff know the area very well and gave great tips. I always had a contact person on site. I could always write to them if I had any questions or anything similar and they responded quickly. On the Galapagos Islands, I was welcomed on every island and taken to the hotel, and I was also accompanied during the transfer on departure. I think the price-performance ratio is great. I can only recommend Galapagos Pro, as the staff are very knowledgeable and create the trip individually according to your wishes. The Galapagos Islands are a unique experience. The mainland of Ecuador is also beautiful and varied, and I can recommend a trip to the Amazon lowlands. I always felt safe on the mainland during my trip to Ecuador and can highly recommend this country.

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Lena

Island hopping

Rated 5.0 out of 5
17. June 2022

I spent a week alone on the Galapagos Islands. Starting in San Cristóbal to Isabela and Santa Cruz.

The trip was perfectly organized and tailored to my wishes. A great mix of group excursions and time on my own. The hotels were all great and the transfers went smoothly.

As I was traveling alone and don’t speak Spanish very well, I was a bit nervous at first about whether everything would work out, but Ms Zwermann allayed my fears right from the first conversation and the team on site was simply great.

I am very impressed with how perfectly everything was organized.

Thank you very much for that and thank you for the wonderful support on site, for the constant communication, the patience and the many tips.

I had an unforgettable time

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Michaela M.

Quito, Island hopping and diving safari Galapagos Master

Rated 5.0 out of 5
9. June 2022

I was already in Quito through Galapagos Pro in 2018, on a diving safari in Galapagos and then on the island of Santa Cruz. The trip was simply amazing and I was really anticipating it!

This time as a couple we flew to paradise for 3 weeks.

Already the planning was flawless, great advice, lots of suggestions and an open ear for all questions. The personalized itinerary was particularly great again!

The accommodations were all very appealing, super nice staff, very clean and well located. We were perfectly looked after on site by the local colleagues from Galapagos Pro, who were very easy to reach and available to answer any questions.

This time we also went on a diving safari on board the Galapagos Master. The boat was very clean and well maintained, the staff were very friendly and always in a good mood and the food was also very good. It’s unbelievable, but the safari and especially the TG was even more spectacular than in 2018. Simply incredible and definitely unforgettable diving with Darwin and Wolf. For me, the best dive sites in the world, double confirmation!

There is more of everything and even bigger than anywhere else. Despite the low season, we had 37 whale sharks in 2 days, which simply leaves you speechless.

The hikes on the islands were also breathtaking, some organized, some on our own. You feel like you’re in a National Geographic episode!

I can only recommend it to everyone, Galapagos is definitely worth a trip, preferably via Galapagos Pro – the professionals for these islands :)

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Christina R.

Paradise on earth ...

Rated 5.0 out of 5
28. May 2022

We chose Galapagos Pro because of the individual concept, as traveling in a group is not for us and we were not disappointed. From the hotels to the excursions, we were able to customize everything and arrange it according to our wishes. Both when booking here in Germany (and we often changed our minds) and on site with Karin and Rebekka, we always felt that we were in incredibly good hands! Karin and Rebekka were always there for us and made every effort to ensure that everything went as planned and, for example, two of our excursions were rescheduled because we fell ill. The only thing we would do differently is to spend more days in San Cristobal with the sea lions and not book an excursion directly on the day after the crossing to the next island if you are a little sensitive.

Galapagos Pro and the entire team gave us two unforgettable and stress-free weeks in paradise and we can therefore wholeheartedly recommend Galapagos Pro to everyone!

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Julia S.

A great trip

Rated 5.0 out of 5
27. May 2022

Dear Galapagos PRO team,

We are back from Galapagos with great impressions. After the long 2-year wait due to Corona, we almost no longer believed in the trip, so we are all the happier now that it worked out after all. Many thanks to the Galapagos PRO team for their perseverance during what must have been a difficult time.

It was an intensive trip with an enormous density of experiences.

The combination of cruise and land stay was just right, the itinerary, the well-organized excursions and the choice of hotels were perfect. The only thing that was a bit of a shame was that Bartolomé was visited twice, both by ship and on a day trip from Santa Cruz.

The Cormorant is a great ship with plenty of space for everyone, a nice crew and delicious cuisine, a very intensive excursion program and an extremely professional guide.

On the day trips from the mainland, the quality of the guides varied greatly, from very professional to very casual (almost careless when snorkeling).

The support before and during the trip by Galapagos PRO and the local representatives was perfect, we always received feedback on questions at short notice, were looked after personally and also provided with valuable tips.

We will certainly travel to Ecuador again – we would like to explore the Avenue of the Volcanoes and the jungle. On the South American continent, Bolivia (Salar de Uyuni) and Patagonia (Fitz Roy and Paine National Park) are still on our wish list.

We wish you all all the best, a Corona-free future and thank you once again for making this great trip possible.

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Sigrid & Siegfried F.

Once in a lifetime experience with big help from Galapagos PRO

Rated 4.0 out of 5
20. January 2020

It all started in April 2019 when we saw a very good offer for the flight FRA-BOG-FRA in December 2019 and booked it without the possibility of refund. Our idea was to fly from Bogota to Ecuador for the Galapagos Islands. Little did we know that people normally booked such trips at least one year in advance. When we called Galapagos PRO and asked about the cruise in December, their first question was “December which year?”:) It turned out we hardly had any chance of getting a cruise in such a “short” notice. But amazingly enough Galapagos PRO were able to do it for us! They were nice enough to hold it for us for several days so that we could think it over (later we understood that there was absolutely nothing to think about and that it simply was our only chance:)). So this is how we found ourselves on the Galapagos Odyssey yacht about 8 months later, for which we are so very grateful to Galapagos PRO!

Galapagos PRO were very helpful preparing us for this trip – in a timely manner they provided us with a lot of useful information from what we would need there to the info on islands’ history and fauna and flora.

The yacht had absolutely everything we needed: good spacious cabin with shower, good food, great crew who worked very hard to make our experience on the Galapagos Islands smooth and comfortable, and wonderful, full of knowledge guide Jaime. We felt being taken care of every minute of our journey! We also enjoyed the company of other tourists around us (overall there were 15 tourists on the yacht, including my husband and I, from 19 to 70 years old). It is worth noting though that the yacht had enough free space, so it would also be ok for those not so much of company people.

Since we wanted to prolong our stay on the islands (the cruise lasted from Dec 19th till Dec 24th), we asked Galapagos PRO to arrange for us three more days there after we disembark the yacht. They booked a wonderful B&B hotel on San Cristóbal island (where the cruise ended), called “Casa Iguana Mar y Sol” with a very hospitable owner and host Luis, who, as it turned out, built all the wooden furniture, windows, doors, stairs in the hotel himself. The hotel has only 5 rooms, so thanks to this fact and to the very warm attitude of Luis we felt very comfortable and welcomed there.

Two day trips from San Cristóbal that we asked Galapagos PRO to arrange, however, did not go smoothly. For some reason the schedule that we received from Galapagos PRO did not reflect the actual state of things as the dates of the trips were surprisingly mixed up, and one of the boats was different from the one stated in the itinerary. Also, despite the fact that the trip to Leon Dormido started at about 8:00 in the morning, snorkeling did not begin until about 13:00 (since people from other boats were snorkeling there). I do not know if the time of day was the reason why we did not see many animals there that day, but I would rather snorkel earlier and spend the time on the beach after that (not vise versa like we did).

It is worth mentioning that the pricing we got from Galapagos PRO for our three extra days was very reasonable comparing to what the person can get, booking this hotel/day trips on the internet individually.

All in all we would like to thank Galapagos PRO team for making this whole unforgettable experience happen for us! We wish your company further success and prosperity!

With warm regards,

Olga and Nikolay

Olga and Nikolay

An impressive journey

Rated 5.0 out of 5
11. November 2023

We traveled through Ecuador for a total of three weeks, one week on the mainland and two on the Galápagos Islands. We traveled with a private guide from Quito over the Andes to Guayaquil. Quito is the highest capital city in the world (2800 meters above sea level). Quito is very beautiful and very large. From Quito we drove on the Panamericana. Our guide told us about the many volcanoes we could see on the horizon. Many are active. We visited the Cotopaxi National Park and climbed up to the José Rivas refuge at 4864 meters. You are not allowed on the summit, 5897 m, because another particularly devastating eruption is expected in the next few years. We drove to the Quilota lagoon and hiked along the picturesque crater rim at an altitude of 4000 meters. We drove for a long time to get to Chimborazo National Park. There we slept at an altitude of 4000 m in the beautiful Chimborazo Lodge. We could have stayed there much longer. We hiked up the slopes of Chimborazo to a mountain lake at an altitude of 5100 meters. In the highlands, we had many interesting and inspiring encounters with the locals. They looked very exotic to us and we to them. We got talking and exchanged selfies. In terms of animals, we saw lots of birds, e.g. caracaras and hummingbirds, as well as wild horses and vicuñas. Of course, we also encountered herds of alpacas and many sad, abandoned dogs waiting on the roadside for something to eat or a new master or mistress. We visited the oldest church in Ecuador (1534) in Balbanera and watched a stone nut (tagua) carver and a woman barbecuing guinea pigs. Near the devil’s nose we saw the remains of the former railroad. And we experienced many other things. Our favorite city was Cuenca with the new cathedral, the ethnographic museum and the Panama hat factory. From the modern city of Guayaquil, we flew to the Galápagos Islands. There we spent a week visiting numerous islands on a catamaran and observing the animals on land at close range (2 m distance). We took a closer look at the history of the island of Floreana and took a map back to Germany in Postoffice Bay in exchange for the two maps we had left there. We also went kayaking and snorkeling. Most of the time we were on our own, as each ship has a time slot for the Galápagos Islands. You have to stick to that. We saw lots of friendly animals: iguanas, Galápagos lizards, penguins, sea lions, crabs, turtles, giant tortoises, flamingos, albatrosses, frigate birds, blue-footed boobies, colorful fish, corals, starfish, sea cucumbers, sharks and rays. A sea lioness allowed us to watch her breastfeed her baby. But a blue-footed booby looked at us reproachfully and then started to scold us when we were too close to him due to the narrow path. But he didn’t fly away. Another blue-footed booby stole the food from a frigate bird that it was about to feed its young. When we snorkeled, we saw lots of colorful fish. Sea lions also swam with us, which was a bit scary. On land, we hugged huge cactus trees. The plant and bird life was very diverse and we often couldn’t remember the names. Finally, we stayed on the island of Isabela for a few days and enjoyed the atmosphere on the beach, in the water and at the huge volcano. We are now full of impressions of the people and nature and will always feel very connected to Ecuador.

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Renate G.

We spent 4 weeks in Ecuador with Galapagos PRO, it was an eventful journey that was perfectly organized

Rated 5.0 out of 5
20. February 2023

Our trip was perfectly organized, from the planning stage on up to our return. We visited various different places and brought amazing experiences and many pictures with us. Our guides were spathic, very well educated and enthusiastic. The hotels were exactly as we had pictured and transfers were on time and well care for. Thank you to the team of Galapagos PRO.

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Gabriele S.

Outstanding Experience in the Galapagos

Rated 5.0 out of 5
20. March 2019

My mom and I took a 5-day cruise that Galapagos PRO booked for us. The ship was first-class, with spacious clean cabins and outstanding food. The guides were knowledgeable, personable, and friendly.

In addition to the cruise, Galapagos PRO booked us two days on the island of Isabela, which was beautiful and the hotel they booked for us what excellent and right on the beach.

All in all, it was a fantastic, memorable trip.

Bill Gelfeld