Reviews from our customers

Average review by our customers

4.94.9 / 5 Star from 53 reviews
5 star92%
4 star8%
3 star0%
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1 star0%

Unforgettable time and experience!

4. September 2018

After travelling for two weeks in Ecuador (Quito, Otavalo, Hiking in the Andes and relaxing at the Cuyabeno lodge in the middle of the jungle) we a took a night bus to Guayaquil where we flew to Baltra. From there we experience the second highlight of our trip during our stay on Isabela Island and exploring the Galapagos Islands with a cruise.

It only takes around 30 minutes for us to fly from Baltra to Isabela Island with a smaller plane. The flight itself was already an extraordinary experience for us. Before we entered the clouds, we were offered an unbelievable view of the turquoise blue sea and the various unique island formations.

When we landed, we were given a warm welcome from Rebekka Franke and we took a taxi to the Cormorant Beach House. Sometimes when the hotel description says that “the Hotel is located by the seaside” it actually means that it is hidden between busy lanes of traffic or behind a parking area. However this was not the case for Cormorant Beach house, from our room’s balcony to the sea, there was only a distance of 50m and it feels as if we could just plunge directly into the waves. The hotel’s reception area is decorated with a beautiful maritime theme with comfortable sofas where you can enjoy the calming sounds of the waves.

On Isabela Island, we rented bikes and rode to the wall of tears. On our way there, we had our first encounter with the Iguanas and the Galapagos tortoises. We also visited a tortoise breeding station, observed the flamingos and went on a kayak tour which I highly recommend! We dived with turtles, tropical fishes in all shapes, colours and sizes as well as rays at the lava tunnels at Los Tuneles. We also saw sea lions and some penguins. On land, there is a colony of sea lions which do not give two hoots about visitors nearby. There are many restaurants on Isabela Island offering food from different countries and regions. There are also many bars with sea view.

Three days later we returned back to Baltra and Juana, our group leader for the following days, took us to our cruise ship – the Galapagos Legend. Once onboard, we were immediately provided with lunch and we moved into our spacious cabin. In the afternoon we already begin our first short hike with a chance to snorkel. The following days were filled with well organized day tours and information session. We also use the time to read and enjoy the sun on the sundeck. Sometimes we were able to see giant Manta Rays and sharks swimming alongside our ship. For our tours, the group size was 15 travellers per group which were perfect for me.

In the evenings, the crew offered us various entertainment programmes, such as a Karaoke night. On our last evening, there was a photo show which showed us the best photos taken during the cruise as well as a folk dance performance. All the meals provided onboard was EXTREMELY delicious and there was always something new and refreshing offered every day. For example, on the second day, we had a barbeque on the top deck and another day, there was a Mexican stand where we would fill up our own Enchiladas. As we were packed with activities during the cruise, time flew by for us! … After 4 days onboard, we visited San Cristobal island and the tortoise breeding station there before all of us went our own ways.

The experience we had in the Galapagos Islands is unforgettably impressive and given the chance to do it again, we would do it the same way as before and completely entrust Galapagos PRO to plan our trip again. Thank you once again to the amazing team at Galapagos PRO for this unforgettable experience.


(translated from German)

Katharina Waldmann

An exciting and varied holiday

12. February 2019

Dear Mrs. Friedrich,

4 weeks have now passed since we came back from Ecuador and everyday life has got us under control again.

It was an exciting and varied holiday, with experiences we had previously only dreamed of and we are still filled with the beauty of the country, including Galapagos.

We had a bit of bad luck, as both hotels, both Isla Isabela and Santa Cruz, were under heavy construction, but you can not help that.

In any case, we would like to sincerely thank you for helping to make it such a beautiful holiday and we are very happy to receive your gift, thank you very much!

Especially, we would like to mention our tour guide on Isabela Island: Rebekka, we have not had a better tour guide at any trip yet. She is incredibly attentive, very knowledgeable and likes to pass on everything she knows to us guests. She is a very fantastic hostess! She has a wonderful warmth that spreads amongst her guests. We felt very comfortable with her by our side!

Saludos cordiales,
Dagmar

Dagmar

Ecuador & Galapagos Islands

11. February 2019

Galapagos PRO: fully recommended. Everything worked out 100% in terms of organization. In addition, the care was excellent and warm. The wishes and concerns are read from the lips, the contact with the caring contacts is warm and personal. Thanks Galapagos Pro (translated from German)

von Molitor

Carefree package in the dream destination

11. February 2019

Already while booking, paying, and sending the travel documents, things ran smoothly without complications and all tailored to my wishes. The journey itself was very uncomplicated and stress-free. One important factor for us was that a tour guide was always available both via Whatsapp, as well as in person.
The entire trip was designed according to my wishes and so the activities are obviously things that I thought would suit me. So here are my recommendations:


Ecuador:
Teleferico
Cotopaxitour (if you are athletic you should use the time for the crater ascent)
For those interested in cities, the FreeGuide tour in the old town is ideal.
Unfortunately, I have not seen the Amazon and Mitad del Mundo, both of which are usually recommended.
I did not like the thermal springs Papallacta so I mostly read my book.

San Cristóbal – definitely book the snorkeling / diving tour at Leon Dormido – a great experience with many sightings in the water (hammerhead sharks, white tip reef sharks, rays, turtles, sea lions)
Also the interpretation center and the walk in the park next door are recommended. With snorkeling gear you can also snorkel in several places here. The hiking path to the viewpoint I recommend only if you want some time to yourself, otherwise in my opinion it wasn’t worth it.

Isabela
Sierra Negra Tour – impressive
Definitely take the Los Tuneles tour – snorkeling with sharks and turtles amongst great rock formations. Here I had a guide who explained everything, but was very arrogant and disagreeable – I had to tune out here.
Las Tintoreras – you can do it, but you do not have to. I had a nice guide, and snorkeling experience.
Likewise, one can view the wall of tears and turtle station by bicycle. If you have little time, you should do this on Santa Cruz – they are both available there.
If you do not have anything in the afternoon, you should visit Concha Perla – you might think the benches are for people, but the sea lions insist on their privilege. You should respect them, otherwise you could be bitten.

Santa Cruz was practically personally designed for me as a tourist. The turtle station was great, a trip to Bartolomé was the highlight and just as nice the trip to Plaza Sur where I was lucky enough to be on the Queen Karen with the guide David, who has managed everything very well. He knew how to correct people who did not want to follow the rules of nature and the Galapagos (stay on paths, do not touch animals, etc.) and in the next moment take fantastic pictures of you. Every question had an in depth, clear answer.
Tortuga Bay can be done (really beautiful beach), but unfortunately is a 50 min trip each way. Las Grietas could be skipped in my eyes. If there is one more day left, you can visit the highlands of Santa Cruz.

Except for the two three things that did not appeal to me, I am very happy to have made this trip. Clearly you pay more through an agency than you would if you put everything together yourself – but therefore I enjoyed a stress-free holiday, and, after discussions with other tourists in the islands, I got impression that most other tourists had a lot more stress to book / organize everything.
Thanks a lot to the whole Galapagos PRO Team, for arranging the itinerary, stress-free booking and on-site support, as well as to the guides and organizers on site.


(translated from German)

Jan

Family holiday in Galapagos

10. February 2019

Our family enjoyed three paradisiacal Galapagos Islands over two weeks: Santa Cruz, Floreana and Isabela. With our 6 year old daughter, we were snorkeling with sea turtles, seeing seahorses and sharks up close and in natural surroundings and of course many other animals. She even took the volcano tour on Isabela 16 km long without any problems and enjoyed it. We are very excited and happy about these fantastic experiences. The support provided by the Galapagos PRO staff was great. No second in which we felt uncomfortable or left alone.
I’m sure we’ll be back.

Many thanks and greetings from the family Wachsmann


(translated from German)

Claudia Wachsmann

Our travel story from July 2018

30. January 2019

Hello dear Galapagos Pro Team,
The last postcards have now made it to our friends in January. We would like to take this opportunity to sincerely thank you for the professional, friendly support of our tour guides, both on the mainland and on the islands. We met great people, experienced an impressive plant and animal world and took countless memories home. There was even an earthquake with a deep rumbling at the crater rim of the Sierra Negra while we were there.
Our travel accommodations were practical and comfortable. We are happy to remember the loving care in our accommodations. Only on the 1st boat crossing between the islands we suffered. Although Alexander in Quito advised us beforehand to get tablets for travel sickness, we ignored this advice. We regretted it and immediately bought tablets on Santa Cruz. It helped.
Our adventures are a while passed now, but we still like to think about the experiences on our journey through Ecuador.

Thanks to the whole team!

The Christmas package with the socks was a wonderful surprise. We wish you continued good luck, health, that this nature is preserved in its originality and that you always have curious guests on your round trips!

Family Böhme

Ecuador and the Galapagos Islands 16.07.-28.07.2018


(translated from German)

Familie Böhme

An unbelievably awesome experience

17. January 2019

The organization, the accommodation, the service and the individual travel representatives on site and the guides were all totally committed an engaged! The 3 days on the ship were very varied (during the overnight trips the stomach wavered). Both the organized and the self-organized activities were a complete success and we have seen so much. The flora and fauna were stunningly beautiful!! Overall, the trip was resoundingly successsful and we would recommend it to anyone.

Herbert und Eva - Susanne Uhl

Feedback for Our Galapagos Island Hopping Tour

17. January 2019

Hello Mrs. Rodinger,
I would like to thank you very much for this unique experience, and give you some feedback about my journey and experiences.
The travel planning including excursions, transfers and the hotels was really excellent.
All staff on site were very good.
1. The hotel in Quito with staff you can fully recommend. 8/10
2. The Casa Iguana Mar y Sol San Cristobal was great. The couple who own the hotel as well as your local staff member (Karin Kugele) were awesome. 9/10
3. Now for my highlight: The Isabella Beach House, Location, Room, Breakfast: 10/10! The best I have ever experienced in any holiday!
I would particularly like to emphasize my appreciation for your local employee Rebekka Franke. I have never had a travel agent who was so friendly, welcoming and competent. Always available and with a good tip in store. Congratulations on having such a colleague. Great to see that there are still people who live and love their profession!
4. Santa Cruz Galapagos Hotel was very nice hotel, but to me personally it was too much. Personally, I prefer a smaller, cozier hotel, which should not detract from the service of the hotel and service here. 8/10.

Thanks again for this unique experience and that you have put together my dream trip within the short time and made it possible.
Please forward my warm greetings to Fr. Franke.

Kind regards,
Jürgen R.


(translated from German)

Jürgen R.

Paradise: Galapagos Islands

15. January 2019

The Hotel Fiesta on Santa Cruz was exactly as advertised on the Internet. The hotel area was quite old and I would describe the rooms as more of a category 2. The location is quiet and central.

The island tour with the “Infinity” was excellent, great ship, fantastic food, nice crew and Pablo was a well read and very informative guide! Although, for the high price they could serve the guests an alcoholic drink with dinner (a glass of wine or a beer)!

Madlen Schaub

A journey through the endangered paradise

14. January 2019

We had a 7 day cruise on the catamaran Nemo II, which we really enjoyed. The ship is very spacious, elegant and well equipped. You can sit on several decks and enjoy the ride. The service is fantastic and the food just awesome. At Darwin we also had a very knowledgeable and perfectly organized travel guide, who is also a very good diver and showed us all kinds of underwater animals, and of course also on land. We really enjoyed the trip and will remember it for a long time.

(translated from German)

Dagmar Winkler